Mastercard Debit Card T&Cs

Introduction

As soon as you sign or use your Debit Mastercard® you are deemed to have agreed to the Conditions of Use in this document and the Application Form (together, the Terms and Conditions). The Terms and Conditions form the contract between yourself as the Debit Mastercard® cardholder and First Credit Union Incorporated (trading as First Credit Union).

Under our Conditions of Use you are required to:

• Keep your Personal Identification Number (PIN) secure.
• Keep your Personal Account Number (PAN), also known as the card number, secure.
• Agree that your Debit Mastercard® is the property of First Credit Union.
• Sign your Debit Mastercard® as soon as you receive it.

If you have any enquiries about your Debit Card, you can call us – 24 hours a day, 7-days a week – on 0800 462 347. If you need to write to us via post at First Credit Union, PO Box 585, Waikato Mail Centre, Hamilton, or email to welcome@firstcu.co.nz.

You are responsible for promptly informing us of any change of your personal details (including your name, address, telephone, mobile or email address). Failure to notify us of your change of address, may impact your rights under these conditions of use.

Receiving and Signing your Debit Mastercard®

When you receive your Debit Mastercard® you must immediately sign it. You must not use your Debit Mastercard® until you have signed it. You must not send your Debit Mastercard® overseas or have any other person send your Debit Mastercard® to you overseas.

Please contact us to find out about sending a Debit Mastercard® overseas or receiving a Debit Mastercard® while you are overseas.

Ownership of your Debit Mastercard®

Your Debit Mastercard® and Debit Mastercard® number are the property of First Credit Union. You must not copy or reproduce the Debit Mastercard®. If First Credit Union tells you to return or destroy your Debit Mastercard® then you must do so.

Selecting your PIN

A Debit Mastercard® will be mailed to you. If you are receiving a new card including new card number, you will need to select your PIN prior to using your card. Your PIN can be selected by either visiting the First Credit Union Internet Banking website or the First Credit Union Mobile Banking application. You cannot select your PIN at a First Credit Union branch.

When you select your PIN, you should choose a number that you will be able to remember easily as you must memorise it. You must not choose unsuitable numbers such as birth dates, months or years, parts of your telephone number, parts of your Debit Mastercard® number or sequential or easily identified numbers (e.g., 2345 or 2222). You must also not use numbers from personal data such as your driver’s licence or locker number or other numbers easily connected with you.

We recommend using different PIN numbers for different Debit Mastercard’s® and equipment e.g., security alarms, lockers.

Activating your Debit Mastercard® or PIN

Your Debit Mastercard® has been issued in an inactive state. Once you have received your Debit Mastercard®, you will be able to activate it by performing a successful PIN based transaction, which must be done in person. The transaction types that will activate your Debit Mastercard® are:

• Inserting the Debit Mastercard® into a merchant POS or EFTPOS terminal; or
• Completing a balance inquiry, or cash withdrawal at an ATM terminal.

As part of the transaction being approved, your Debit Mastercard® will be activated at the same time. This will allow you to use your Debit Mastercard® for e-commerce transactions as well, such as online and over the phone.

Protecting your Debit MasterCard® or PIN

For your security, your PIN must not be:

• Written down, and never on the Debit Mastercard® itself.
• Kept in any form with the Debit Mastercard®; or
• Disclosed to any other person, including the police, friends, family members or bank staff, or negligently or recklessly disclosed. You must ensure no one can see you enter your PIN at ATM’s and/or EFTPOS terminals..

You must exercise every possible care to ensure the safety of your Debit Mastercard® and to prevent disclosure of your PIN. You must not allow others to use your Debit Mastercard® number or PIN. Always get your Debit Mastercard® back after using it. Do not leave your Debit Mastercard® in an unattended wallet, purse or vehicle or anywhere a thief could remove the Debit Mastercard® without being noticed (particularly in night clubs, hotels or restaurants). If your Debit Mastercard® is lost or stolen together with your PIN, it can be used for unauthorised transactions, which may result in a loss to you.

Some transactions using your Debit Mastercard® or other payment instrument(s) may not require PIN or signature verification. This will depend on the payment instrument, the method of payment, the EFT terminal and the country concerned.

Lost or Stolen Debit Mastercard® / PINs

You must notify us immediately if:

• Your Card is lost or stolen
• Your PIN becomes known to someone else
• A record of your PIN is lost or stolen

You will be required to provide information on how the loss occurred.

If the loss of the Debit Mastercard® occurs outside normal business hours immediately block the Debit Mastercard® using the service function on your Mobile Banking app or Internet Banking website and notify us on 0800 462 347 and confirm any telephone notification of loss in writing within seven (7) days to First Credit Union. We may pass on all relevant information to the Police.

If you are outside New Zealand, please:

Notify a bank which displays the Mastercard® symbol or

If you cannot find a bank which displays the Mastercard® symbol, notify us by calling +64 9 212 5080 collect. There may be a charge to your account if a replacement card is required.

Liability for Losses which Result from Lost/Stolen Debit Mastercard®/PINs

Once you have told us that your Debit Mastercard® has been lost or stolen, or your PIN disclosed, either in New Zealand or overseas, you will not be held responsible for any unauthorised use of your Debit Mastercard® after that time, unless one of the circumstances listed below applies. You will be liable to pay no more than $50 of any loss that occurs before you notify us.

However, this $50 limit will not apply if:

• You have not acted in accordance with the Terms and Conditions.
• You have failed to reasonably safeguard your Debit Mastercard®,
• You have kept a written record of your PIN on or with your Debit Mastercard®,
• You have kept your PIN in a form that can be readily identified as a PIN,
• You have selected an unsuitable PIN,
• You have disclosed your PIN to anyone, whether family or those in apparent authority including bank staff, or let them use your Debit Mastercard®,
• You have unreasonably delayed notifying us that your Debit Mastercard® has been lost or stolen, or that your PIN has been disclosed,
• You have failed to take all reasonable steps to prevent disclosure to any other person when keying in your PIN,
• You have acted fraudulently or negligently

In the above instances, your maximum liability will be the lesser of:

• The actual loss at the time of notification; or
• The maximum amount that you would have been entitled to withdraw from your account between the time your Debit Mastercard® is lost/ stolen and the time you notify us; or
• The total credit available from the account(s) which your Debit Mastercard® Debit operates on.

If your Debit Mastercard® gives you access to an account with a credit facility, or a substantial credit balance, failure to look after your Debit Mastercard® and PIN could result in a substantial loss for which you could be held responsible.

There may also be a charge to your account if a replacement Debit Mastercard® is required.

First Credit Union’s Liability

First Credit Union will be responsible for any direct and/or reasonably foreseeable loss or damage caused by the failure of either your Debit Mastercard® or any electronic funds device (excluding any Debit Mastercard® or EFT terminal which is obviously faulty, or in the case of an EFT terminal which has been advised by message notice or display as being faulty) to function properly. We will also be liable for any direct or indirect loss or damage which results from the fraudulent or negligent acts or omissions of our employees or agents.

Liability for transactions charged to your account

You are responsible for all transactions made with the use of your Debit Mastercard® or Debit Mastercard® number. You will be required to pay us the amounts on all:

• Cash advance and sales vouchers signed or authorised by you or another Debit Mastercard® holder on your account,
• Mail, telephone, internet order or email transactions and recurring payments authorised by you or another Debit Mastercard® holder on your account,
• EFTPOS transactions carried out on your account using your Debit Mastercard® (s) or the Debit Mastercard® of another Debit Mastercard® holder on your account,
• Other transactions authorised by you or another Debit Mastercard® holder on your account and approved by us.

There are risks involved if you or another Debit Mastercard® holder on your account initiates a transaction by mail order, telephone order, internet or by email.

You are giving authority to the Mastercard® merchant to process an EFTPOS transaction or issue a sales voucher for the purchase amount which will be debited to your account.

You should consider the security and standing of the company or entity you are doing business with. If you or another Debit Mastercard® holder on your account initiate recurring payment transactions, if you agree with a Mastercard® merchant that an amount will be debited against your account on a regular basis, then you are liable for meeting those transaction amounts even if you close your account.

In certain circumstances your agreement with the merchant may authorise the debiting of your account with additional purchase amounts without the need for your signature. Provided these amounts have been incurred under the terms of that agreement they may be charged to your account.

Incorrect or Unauthorised Transactions

If you think a transaction shown on your statement is incorrect, you can dispute it, provided you notify us in writing within 60 days from the date of the transaction.

In some situations, if you do not receive the goods or services you have ordered with your Debit Mastercard® or by use of your Debit Mastercard® number, or you have not authorised a transaction, you may be able to get a credit for the transaction.

Debit Mastercard® Transaction Requirements

Use of your Debit Mastercard® constitutes an irrevocable order to First Credit Union, and you may not stop payment of a transaction made using your Debit Mastercard®. There are limited circumstances under which we can reverse a transaction which will be subject to the Mastercard® scheme rules, for example we cannot reverse a transaction where there is a dispute with a merchant about the quality of goods and services. We will not be responsible for the goods and services supplied by any merchant, and any complaints you have with the merchant must be resolved by you.

Electronic funds transfers will be debited to your account on the day the transaction is made, or as soon as possible thereafter, subject to our right to vary the date of debiting due to circumstances beyond our control.

When you use your Debit Mastercard® in an electronic Point-of-Interaction (POI) or Point-of-Service (POS) device other than a First Credit Union branch terminal, the transaction will be processed as soon as we are notified by the bank that owns the POI or POS device you used.

The daily online Debit Mastercard® transaction limits for POI transactions made with your Debit Mastercard®, subject to your available open-to-buy balance (available funds) in your nominated account(s), are a maximum of:

• $10,000 daily for POS (EFTPOS, Contactless & e-commerce) transactions from all accounts that can be accessed by your Debit Mastercard®, and
• $3,000 daily for international and domestic ATM cash withdrawals from any account, or combination of accounts, that can be accessed by your Debit Mastercard®.

You will be obliged to pay any amounts debited to your accounts which exceed the daily EFTPOS transaction limits described above. In addition, there may be a daily limit on the number of EFTPOS transactions you may make using your Debit Mastercard®.

Limits are set lower for some transaction types and may be changed at any time by us by giving you fourteen (14) days’ written notice in accordance with the ‘Variations of conditions of use’ section of these Conditions of Use to your last known address.

In respect of off-line funds transfers, any voucher signed or authorised by you shall be authority for us to process the transaction to your account. The transaction will be processed as soon as we receive it.

If you initiate a transaction with your Debit Mastercard® by mail order, telephone order or via the Internet you are authorising the Mastercard® merchant to process an EFTPOS transaction or issue a sales voucher for the purchase amount which will be debited to your account. If you initiate recurring payment transactions (i.e., if you agree with a Mastercard® merchant that an amount will be debited against your account on a regular basis), then you are liable for meeting those transaction amounts even if you close your account.

The acceptance of an electronic funds transfer or an off-line funds transfer is not a representation by us that you have sufficient funds in your account to cover the transfer of funds. Where a transfer overdraws your account, normal overdraft charges will apply. Details of these charges are available from any of our branches or on our website www.firstcu.co.nz.

If an off-line funds transfer is processed to an account that has been closed or is open and there are insufficient funds to permit the transaction, we will not be deemed in any way to have consented to that transfer. You are liable for meeting the transaction amount.

If you wish to dispute a transaction on your statement, you may do so. See the section on ‘Transaction disputes’ later in these Conditions of Use. In addition to the Terms and Conditions, the use of your Debit Mastercard® is also subject to the terms and conditions which apply to your account.

Debit Mastercard® Acceptance and Limitations

In New Zealand, your Debit Mastercard® will be accepted in any POI device or by any merchant displaying the Mastercard® or Cirrus symbol. Overseas, the Debit Mastercard® will be accepted by banks and merchants displaying the Mastercard® or Cirrus symbol and at any POI device displaying the Mastercard® or Cirrus symbol. However, we will not be held liable if any bank or merchant either refuses to accept the Debit Mastercard® or will not allow the Debit Mastercard® to be used to purchase types of goods and services available at the premises. We will not be responsible for the goods and services supplied by any merchant. Any complaints you have with the merchant must be resolved by you.

The use of your Debit Mastercard® for foreign currency transactions may be subject to exchange controls or other government requirements. Mastercard® processes, and converts into New Zealand dollars, cash advances, purchases and/or charges made in foreign currencies at the rate(s) of exchange fixed by Mastercard® Worldwide on the day the transaction is processed by Mastercard® (and not necessarily the date that you initiated your transaction).

In addition to the overseas ATM and EFTPOS fees, you may be charged First Credit Union’s fees and/or a foreign currency conversion fee charged by the bank on any such foreign currency transaction. Details of fees are available upon request from First Credit Union which forms part of these Terms and Conditions.

Contactless Transactions

You may use your Debit Mastercard® to make contactless transactions in New Zealand and overseas with any bank or merchant displaying the Mastercard® symbol and the Mastercard® contactless symbol.

You will be required to enter your PIN or sign to use your Debit in certain circumstances.

• Debit Mastercard® for contactless transactions in New Zealand that are over $200.00. Different limits may apply overseas (which we have no control over).
• For security purposes, you may also be required to enter your PIN or sign to use your Debit Mastercard® from time to time to make a contactless transaction in New Zealand or overseas.

Some merchants may apply a surcharge to purchases made by tapping your Debit Mastercard® on the contactless terminal. This should be drawn to your attention before you proceed with the transaction. This surcharge amount will be added to your purchase amount and debited from your account and shown on your statement separately.

Damaged or Faulty Debit Mastercard®

If your Debit Mastercard® becomes damaged or faulty, we will issue you with a new Debit Mastercard® when you return the damaged/faulty Debit Mastercard® to us, together with a description of how the damage or fault occurred. There may be a charge to your account for this replacement Debit Mastercard®. Such a replacement Debit Mastercard® will be subject to these Terms and Conditions as if it were the original Debit Mastercard®.

Charges

Charges that may be incurred and charged to your account are subject to change and details of these charges are available in our Rates and Fees Schedule which forms part of the Terms and Conditions. Charges include:

The Rates and Fee Schedule is available on www.firstcu.co.nz or from any First Credit Union branch.

Authorisations and Debit Holds

Purchases made using the Debit Mastercard® may result in First Credit Union holding the equivalent amount of funds in your account until the payment is processed by the merchant. Funds may be held up to a maximum of seven business days.

Merchants may also check the Debit Mastercard® authenticity by requesting a hold for a nominal amount. This often occurs with hotels, airlines and online shopping merchants and will remain in place for the full 7 business days and may temporarily reduce the amount of available funds in the account. If authorisation was given for the purchase or payment, the balance on your account may be greater than the available funds in your account.

Joint Debit Mastercard® holders

If you and a joint Debit Mastercard® holder each hold a Debit Mastercard® on the same account, you are both bound by these conditions of use. You and any joint Debit Mastercard® holder are also liable both jointly and severally for any amount owing to us on that joint account. This means that either of you may be required to pay the outstanding balance owed on the account.

We will accept instructions relating to the account from either joint Debit Mastercard® holder.

A notice we send to one of you will count as notice to all of you.
Either of you may cancel your Debit Mastercard® if you notify us in writing and return both to us, cut in half.

Either of you may cancel one Debit Mastercard® if you notify us in writing and return it to us, cut in half. Upon cancellation of one Debit Mastercard®, the joint account will be frozen by First Credit Union so that neither of you will be able to use it. Each of you may apply for a new individual Debit Mastercard®. Each of you will remain liable for all transactions initiated or charged to the cancelled account prior to cancellation, as well as any costs and expenses incurred after cancellation.

A joint Debit Mastercard® holder must be at least 15 years old.

Terms and Conditions Set by Third Parties

In addition to the Terms and Conditions, the use of your Debit Mastercard® in an EFTPOS terminal is subject to the conditions imposed from time to time by other financial institutions who are parties to any EFTPOS system.

Anti-money Laundering and Sanctions

You agree to provide all information to First Credit Union that First Credit Union requires to manage and comply with its anti-money laundering and countering terrorism financing obligations, to manage its economic and trade sanctions risks and to comply with any laws, rules or regulations in New Zealand or any other country. You agree that First Credit Union may refuse to establish a business relationship with you, may be required to delay, defer, stop, charge back or refuse to process any transaction, or may terminate its business relationship with you at any time and without notice if you fail to provide this information to First Credit Union in the manner and timeframe specified by First Credit Union.

You agree that First Credit Union may delay, defer, stop, charge back or refuse to process any transaction without incurring any liability if Westpac knows or suspects that:

• the transaction will or may breach any laws or regulations in New Zealand or any other country; or
• the transaction involves any person (natural, corporate, or governmental) that is itself sanctioned or is connected, directly or indirectly, to any person (natural, corporate, or governmental) that is sanctioned, under economic and trade sanctions imposed by any country.

For each transaction conducted using your account, you represent and warrant to First Credit Union that, to the best of your knowledge, information, and belief at the time the transaction takes place, the transaction will not breach any laws or regulations in New Zealand or any other country relevant to the transaction.

Debit Mastercard® Cancellation

First Credit Union may cancel your Debit Mastercard® at any time or refuse to replace the Debit Mastercard® after the expiry of the ‘valid thru’ date without prior notice. If you are notified that your Debit Mastercard® has been cancelled, you are required to cut your Debit Mastercard® in half and return it to First Credit Union.

You may cancel your Debit Mastercard® at any time by notifying us in writing, cutting the Debit Mastercard® in half and returning it to First Credit Union. You remain responsible for any transactions, fees, interest, collection charges, penalties and any other amounts incurred up to and including the date of cancellation until all monies outstanding have been paid in full.

Transaction Disputes

You are responsible for checking your statements, either by statement or regularly online, to ensure their accuracy and advising us of any mistakes, even if you are not at the address to which you have requested us to send statements. If you do not notify us of a disputed transaction within the time-period stated below, then the charge or record of the transaction will remain on your account.

If you dispute any transaction, you must notify us in writing within 60 days of date of the transaction, giving the following information:

• Your name and Debit Mastercard® number,
• The amount and nature of the disputed transaction, attaching (if available) a copy of the transaction record or sales voucher in support of your case,
• Details of the EFTPOS terminal (if any) at which the disputed transaction occurred,
• Details of the website (if any) through which the disputed transaction was initiated,
• The date and approximate time (if known) on which the disputed transaction occurred, and
• Details of any formal complaint lodged with the Police.

Once you have notified us of the disputed transaction, we will investigate the matter and acknowledge your complaint within five days. Failure to report the incorrect, invalid, or unauthorised transaction within 60 days of the date of the transaction will mean we cannot reverse the transaction and you will have to pay for it.

Where it is established that an error did occur (whether it was the disputed transaction complained of, or not) it will be corrected, and you will be advised of any appropriate adjustments which will be made to your account in respect of credit charges and other charges.

If, because of our investigation, we believe the charge or transaction should remain, we will advise you setting out our reasons and service charge.

If you have followed First Credit Union’s internal complaints procedure and you are still not satisfied with the outcome of the investigation, you may refer the matter to the Financial Services Complaints Limited.

In respect of disputes between merchants and Debit Mastercard® holders, refer to the ‘Debit Mastercard® transaction requirements’ section of these Conditions of Use.

Privacy

First Credit Union is committed to your privacy and has a Privacy Policy which explains how we collect, store, protect and use your personal information. The First Credit Union Privacy Policy is available at any branch or online at www.firstcreditunion.co.nz. Your continuing use of the Debit Mastercard® is an acceptance of our Privacy Policy.

Variation of Conditions of Use

We reserve the right to vary these Conditions of Use.

Examples of when we may exercise this right include:

• First Credit Union’s legal or regulatory requirements change.
• to allow us to respond to market changes.
• to reflect improvements to the product and/or service; or
• to enable changes that are reasonably necessary for our other legitimate business purposes.

Notice of any such changes shall be given at least 14 days in advance in accordance with the Code of Banking Practice. The Code of Banking Practice is available online at nzba.org.nz. The exercise of any power to vary an interest rate or fee is not a change to these conditions of use for the purposes of this clause.

Exercise of First Credit Union’s discretion

When we exercise discretion under these conditions of use, we will do so in a reasonable and consistent way. We have provided some examples in this document of when we may exercise a discretion.

Notice of any changes to these conditions will be given in at least one of the following ways:

• Direct communication to you (letter or electronic communication); or
• By message in Internet Banking.
• Notices in our branches.
• By notice on our website; or
• Statements in the media (including public notices).

Effective Date January 2023