Making a Claim
Car Insurance
If you are insured with Initio:
All claims are lodged online via your client dashboard login.
A 'Make a Claim' option appears on the right-hand side menu of each policy. Select this then follow the prompts that appear to complete the questions. Once you lodge your claim, our team will be in contact with you to tell you what happens next.
You can learn more about Initio's claims service here.
If you are insured with Vero:
Simply phone Vero on 0800 505 905 and they will talk you through the process and tell you what you need to do.
The fastest way to complete a claim is via Vero's online system.
Alternatively, you can visit one of our branches and complete a claim form. We can send your claim form to Vero on your behalf, or you can send it to them directly newsclaims@vero.co.nz.
Please let us know about your claim if we are using your vehicle as security for a loan, especially if the vehicle has been stolen, or if it may be 'written off' due to extensive damage.
If you are insured with Co-op Insurance NZ:
Phone Co-op Insurance NZ on 0800 369 258 to lodge your claim or to enquire about an existing claim.
Please let us know about your claim if we are using your vehicle as security for a loan, especially if the vehicle has been stolen, or if it may be 'written off' due to extensive damage.
Loan Protection Insurance
Contact us as soon as possible to lodge a claim.
A claim form will be required as well as documentation to support your claim.
Note: Provident is now the insurer for any Loan Protection Insurance cover originally issued by First Insurance Limited. Claims relating to previous FIL Loan Protection Insurance cover should also be directed to Provident. If you have any questions, please contact us.
Proof of Claim
The claim form will require you to provide additional information, certificates or evidence from Your employer, the Financier, a Registered Medical Professional, Your advisors, government departments, or any other person to the extent necessary to process and complete Your claim assessment.
Any costs incurred in providing the information, certificates or evidence we require are at your expense.
If you have any questions about lodging a new claim, or if you need to enquire about an existing claim, simply contact us.
House & Contents Insurance
If you are insured with Initio:
All claims are lodged via your client dashboard login.
A ‘Make a Claim’ option appears on the right-hand side menu of each policy. Select this then follow the prompts that appear to complete the questions. Once you lodge your claim our team will be in contact with you to tell you what happens next.
You can learn more about Initio’s claims service here.
If you are insured with Vero:
Phone Vero on 0800 505 905. Straightforward claims can usually be resolved within 24 hours!
The fastest way to complete a claim is via Vero's online system.
Alternatively, you can visit one of our branches and complete a claim form. We can send your claim form to Vero on your behalf, or you can send it to them directly newsclaims@vero.co.nz.
If you have any questions about lodging a new claim or if you need to enquire about an existing claim, simply phone Vero on 0800 505 905.
Funeral Insurance
When a loved one has passed away, contact us to lodge a claim on their behalf.
In the event of a claim:
Contact First Credit Union to lodge a claim in the first instance. Confirmation of death is required, and this can be any one of the documents listed below. Upon acceptance of the claim, proceeds will be paid to the surviving. Nominated Beneficiary within 2 business days, once their identity has been confirmed.
• Medical Certificate of Cause(s) of death
• New Zealand Death Certificate
• Letter from Funeral Director
• Letter from Solicitor
We will also require photo ID from the nominated beneficiary as well as details of where to credit the claim funds to.
Note: Pinnacle is now the insurer for any Funeral Insurance cover originally issued by First Insurance Limited. Claims relating to previous FIL Funeral Insurance cover should also be directed to First Credit Union. If you have any questions simply contact us.
If you have any questions about lodging a new claim, or if you need to enquire about an existing claim, simply contact us.