Making a Claim

Disability claims require signed medical certificates from your doctor confirming the dates off work and the reason why you are unfit for work. Claims should be lodged within 3 months of the date of the disability.
Critical Illness claims require a letter from your doctor or surgeon confirming the date of diagnosis/event. Claims should be made within 6 months of the date of the trauma.
Redundancy claims require a signed copy of your full employment contract, your redundancy letter, as well as your final pay slip. Claims should be made within 3 months of the date of your redundancy.
Bankruptcy claims require documentation from the court or insolvency department confirming the date you were adjudicated bankrupt. Claims should be made within 3 months of the date of bankruptcy.
Hospital Cash claims require a document from the Hospital/Clinic clearly stating the date of admission and date of discharge. The document also needs to state the reason for the admission. Claims should be made within 3 months of the date of discharge.
Death claims require a copy of the death certificate with the cause of death noted. Claims should be made within 6 months of the date of death. (First Credit Union will complete the claim on behalf of the deceased once the Estate has provided a copy of the death certificate).

Once we have everything we need and depending on the type of cover you are claiming on, an outcome is normally given within 2 business days.

If you have any questions about lodging a new claim, or if you need to enquire about an existing claim, simply contact us.

House & Contents Insurance

If you are insured with Initio:

All claims are lodged via your client dashboard login.

A ‘Make a Claim’ option appears on the right-hand side menu of each policy. Select this then follow the prompts that appear to complete the questions. Once you lodge your claim our team will be in contact with you to tell you what happens next.

You can learn more about Initio’s claims service here.

If you are insured with Vero:

Phone Vero on 0800 505 905. Straightforward claims can usually be resolved within 24 hours!

The fastest way to complete a claim is via Vero's online system.

Alternatively, you can visit one of our branches and complete a claim form. We can send your claim form to Vero on your behalf, or you can send it to them directly newsclaims@vero.co.nz.

If you have any questions about lodging a new claim or if you need to enquire about an existing claim, simply phone Vero on 0800 505 905.

Funeral Insurance

When a loved one has passed away, contact us to lodge a claim on their behalf.

We require documentation to confirm the death of the insured and can accept any of the following:

NZ Death Certificate or
Medical Certificate of Causes of Death

We'll also require photo ID from the Nominated Beneficiary as well as details of where to credit the claim funds to.

Once we have received the necessary documents and the claim has been accepted, funds are normally paid within 2 business days.

If you have any questions about lodging a new claim or if you need to enquire about an existing claim, simply contact us.

Making a Claim

On this page:

Car Insurance

Loan Protection Insurance

House & Contents Insurance

Funeral Insurance