How to Guides - Internet Banking

Unlock the full potential of your Internet Banking with our straightforward how-to guide. We break down the most common tasks into simple, actionable steps. Learn exactly how to personalise your accounts with nicknames, send payments to anyone, and transfer money between your own accounts. We also show you how to set up and manage Automatic Payments and add Bill Payees to simplify your monthly expenses. 

    1. Go to Payments and select Manage Payees.
    2. Click add New Payee. 
    3. Enter the payee name.
    4. Enter the account number. Enter the payee description.
    5. Order number determines the order in which your payees appear.
    6. Type in particulars as a reference, confirm the details, and select Add Payee.
    7. The new payee will be saved for future payments.

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    1. From your accounts overview, find the account you want to rename.
    2. Navigate to Accounts current name.
    3. Click the pen icon to edit.
    4. Type in your new personalised name.
    5. Press Enter to save.

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    1. Go to the payments and select Pay a person or Bill.
    2. Choose the account to pay from.
    3. Choose the account to pay to. 
    4. Enter the amount, select Payment Start Date, select Payment frequency from the drop down.
    5. Choose the payment end date, enter the particulars and reference.
    6. Review the details, and finally select Set Up Automatic Payment.

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    1. From your Accounts overview, select the account you want to view. 
    2. Click on the Options tab and go to Statements.
    3. To view a statement, choose the statement period.
    4. To create a custom statement, select New Statement, choose a date range, and click Request.
    5. Your statement will appear in the Statements tab for download or print.

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    1. Go to the Payments and select Upcoming Payments.
    2. Choose the automatic payment you would like to alter and click Edit Payment.
    3. Choose the amount you like to update. Alter the payment frequency from the drop down.
    4. Choose to update the particulars and reference. Finally, select Modify Automatic Payment.

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    1. Go to Payments and select Pay a Person or Bill.
    2. Select the account you would like to make the payment from.
    3. Enter the account number you would like to make the payment to.
    4. Enter the payee's name. Enter the amount you want to transfer.
    5. Select the payment date. Select payment frequency.
    6. Type in particulars as a reference.
    7. Review carefully and confirm the payment.

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    1. From your Accounts overview, select the account you want to update.
    2. Navigate to your current account profile picture located in the top left.
    3. Select a new image and select Confirm.

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    1. Go to Payments and select Pay a Person or Bill.
    2. Select the account you would like to make the payment from.
    3. Enter the account number you would like to make the payment to.
    4. Enter the payee's name. Enter the amount you want to transfer.
    5. Select the payment date. Select payment frequency.
    6. Type in particulars as a reference.
    7. Review carefully and confirm the payment.

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    1. Go to Payments, then select Transfer funds.
    2. Choose the account to transfer from, Choose the account to transfer to.
    3. Enter the amount. 
    4. Choose if this is an one off transfer or set it to repeat.
    5. It's optional to add a description for your records.
    6. Select Make Transfer to confirm. 

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